FREQUENTLY ASKED QUESTIONS (FAQs)
Where are you located?
MAP: 1100 E. Sheldon Street, Prescott AZ, 86301
The Jim & Linda Lee Performing Arts Center is the first large, gray-block-and-glass building on the left as you enter the Prescott campus from Sheldon Street. Look for the large YAVAPAI COLLEGE signage at the top of the building, with JIM & LINDA LEE PERFORMING ARTS CENTER signage below that. Our Ticket Office is in the lobby.
MAP: 1100 E. Sheldon Street, Prescott AZ, 86301
The Jim & Linda Lee Performing Arts Center is the first large, gray-block-and-glass building on the left as you enter the Prescott campus from Sheldon Street. Look for the large YAVAPAI COLLEGE signage at the top of the building, with JIM & LINDA LEE PERFORMING ARTS CENTER signage below that. Our Ticket Office is in the lobby.
How much does parking cost?
Parking in our lot is free of charge.
How many seats are in the theatre?
The Perry & Sandy Massie Foundation Theatre has 1,064 seats: 702 on the floor level, 346 in the balcony, and 16 in the boxes. Our balcony level has continental seating (no center aisle). Eleven ADA seats are available on the floor. Seating charts are available HERE.
Are all seats the same width?
Our widest seats (18" center width) are in rows A and B and in the side boxes. Other seats throughout the theatre are 17" and 16" in seat width, depending on their location. If seat width is a concern, please verify with the Ticket Office prior to purchase.
Are there bag restrictions?
CLEAR BAG POLICY has been adopted as of July 1, 2024: All purses or other bags must be clear and no larger than 18” w X 13” h X 4.5" d. We reserve the right to inspect bags at entry.
What if I did not bring a clear bag with me?
Reusable clear bags with the JLLPAC logo are available for purchase at entry.
Are any items prohibited?
· Weapons of any kind, shape or size. This includes (but is not limited to) firearms, including those carried with a permit; knives; pocket knives; tasers; personal protectant spray (including mace or pepper spray).
· Any non-clear bag or purse, or any clear bag or purse larger than 18” w X 13” h X 4.5" d”.
· Outside food. Please note that at most events, the YavaJava concessions stand is open for purchases.
· Beverages and beverage containers. Empty, reusable (plastic or metal) Yeti-style water bottles that are 32 fl. oz. or smaller are allowed. Single-use water bottles, either empty or full, are not allowed. Please note the venue has accessible public water fountains on both the main and balcony floors.
· Animals and/or pets, with exception of certified service dogs.
· Tobacco products, e-cigarettes, and vaping products.
· Balloons (both helium and air filled) and loud noise makers.
· Wrapped presents and packages. Item will need to be unwrapped for inspection.
· Any other miscellaneous item(s) deemed inappropriate, dangerous, hazardous, or illegal by the Jim & Linda Lee Performing Arts Center Administrative Staff and/or Yavapai College Campus Police. Patrons may return their prohibited item to their vehicle.
What do you offer for concessions?
Our Yava Java concession stands are located on the lower and upper levels and are open for most performances. Candy, popcorn, cookies, other snacks, and beverages are available for sale. Bar service is also available on the lower and upper levels at selected performances.
Can I bring food and drink into the theatre?
For most of our events, food and drink purchased from our concessions or bar are allowed inside the theatre. Outside renters may have a different policy for their event. Please contact the Ticket Office for information on a specific event.
Are tickets to your events available through other vendors besides purchasing via the Ticket Office?
Tickets to all performances at the Jim & Linda Lee Performing Arts Center are available exclusively from our Ticket Office and our website. If you purchase tickets from a ticket broker, you are paying a higher price than necessary. Ticket brokers/scalpers may make it appear that they have “special access” to the best seats, but all they do is purchase tickets from us and resell them to you at a markup. We have little to no control over this. Even when a ticket broker is operating within the law, you’re paying too much…plus, not one cent of the markup goes to the artist or to the PAC. And if there is anything wrong with your order, we cannot help you because you did not purchase the tickets directly from us. The Jim & Linda Lee Performing Arts Center is not responsible for tickets purchased from other sources.
I am locked out of my online account. How do I reset my password?
Please follow the directions here.
Can I rent the PAC for my event?
Rentals are available based on our master calendar. Our minimum rental fee is $3,000, with a $1 million insurance policy required. Other stipulations apply. Please call (928) 776-2244 if you are interested in a rental.
What forms of payment do you accept for tickets?
You may purchase tickets online or over the phone by credit card (Visa, MasterCard, Discover, and American Express accepted). In-person purchases at the Ticket Office may be paid by credit card, cash, or check. Gift certificates may be redeemed in person or over the phone.
Why do I have to pay ticket fees?
Ticket service fees cover taxes, credit card fees, ticket stock, licensed ticketing software, Ticket Office staff wages, and other front of house labor costs. We strive to keep our "per ticket" fees as reasonably priced as possible.
Parking in our lot is free of charge.
How many seats are in the theatre?
The Perry & Sandy Massie Foundation Theatre has 1,064 seats: 702 on the floor level, 346 in the balcony, and 16 in the boxes. Our balcony level has continental seating (no center aisle). Eleven ADA seats are available on the floor. Seating charts are available HERE.
Are all seats the same width?
Our widest seats (18" center width) are in rows A and B and in the side boxes. Other seats throughout the theatre are 17" and 16" in seat width, depending on their location. If seat width is a concern, please verify with the Ticket Office prior to purchase.
Are there bag restrictions?
CLEAR BAG POLICY has been adopted as of July 1, 2024: All purses or other bags must be clear and no larger than 18” w X 13” h X 4.5" d. We reserve the right to inspect bags at entry.
What if I did not bring a clear bag with me?
Reusable clear bags with the JLLPAC logo are available for purchase at entry.
Are any items prohibited?
· Weapons of any kind, shape or size. This includes (but is not limited to) firearms, including those carried with a permit; knives; pocket knives; tasers; personal protectant spray (including mace or pepper spray).
· Any non-clear bag or purse, or any clear bag or purse larger than 18” w X 13” h X 4.5" d”.
· Outside food. Please note that at most events, the YavaJava concessions stand is open for purchases.
· Beverages and beverage containers. Empty, reusable (plastic or metal) Yeti-style water bottles that are 32 fl. oz. or smaller are allowed. Single-use water bottles, either empty or full, are not allowed. Please note the venue has accessible public water fountains on both the main and balcony floors.
· Animals and/or pets, with exception of certified service dogs.
· Tobacco products, e-cigarettes, and vaping products.
· Balloons (both helium and air filled) and loud noise makers.
· Wrapped presents and packages. Item will need to be unwrapped for inspection.
· Any other miscellaneous item(s) deemed inappropriate, dangerous, hazardous, or illegal by the Jim & Linda Lee Performing Arts Center Administrative Staff and/or Yavapai College Campus Police. Patrons may return their prohibited item to their vehicle.
What security measures do you have in place?
Please review our Security Rules and Procedures page.
What do you offer for concessions?
Our Yava Java concession stands are located on the lower and upper levels and are open for most performances. Candy, popcorn, cookies, other snacks, and beverages are available for sale. Bar service is also available on the lower and upper levels at selected performances.
Can I bring food and drink into the theatre?
For most of our events, food and drink purchased from our concessions or bar are allowed inside the theatre. Outside renters may have a different policy for their event. Please contact the Ticket Office for information on a specific event.
Are tickets to your events available through other vendors besides purchasing via the Ticket Office?
Tickets to all performances at the Jim & Linda Lee Performing Arts Center are available exclusively from our Ticket Office and our website. If you purchase tickets from a ticket broker, you are paying a higher price than necessary. Ticket brokers/scalpers may make it appear that they have “special access” to the best seats, but all they do is purchase tickets from us and resell them to you at a markup. We have little to no control over this. Even when a ticket broker is operating within the law, you’re paying too much…plus, not one cent of the markup goes to the artist or to the PAC. And if there is anything wrong with your order, we cannot help you because you did not purchase the tickets directly from us. The Jim & Linda Lee Performing Arts Center is not responsible for tickets purchased from other sources.
I am locked out of my online account. How do I reset my password?
Please follow the directions here.
Can I rent the PAC for my event?
Rentals are available based on our master calendar. Our minimum rental fee is $3,000, with a $1 million insurance policy required. Other stipulations apply. Please call (928) 776-2244 if you are interested in a rental.
What forms of payment do you accept for tickets?
You may purchase tickets online or over the phone by credit card (Visa, MasterCard, Discover, and American Express accepted). In-person purchases at the Ticket Office may be paid by credit card, cash, or check. Gift certificates may be redeemed in person or over the phone.
Why do I have to pay ticket fees?
Ticket service fees cover taxes, credit card fees, ticket stock, licensed ticketing software, Ticket Office staff wages, and other front of house labor costs. We strive to keep our "per ticket" fees as reasonably priced as possible.
What is your refund policy?
ALL SALES ARE FINAL; NO REFUNDS. In the event of a cancellation for which there is no rescheduled date, and due to circumstances beyond the reasonable control of the organization, refunds will be issued.
Prior to a PAC-presented performance, a ticket may be exchanged for a different PAC-presented performance within the same season, based on availability and at the discretion of management. Director's Choice subscribers receive free exchanges, but all other ticketholders are subject to a $6-per-order exchange fee. No exchanges for an unused ticket are permitted after that event has commenced. If an event is being presented by a renting organization, exchanges are at the discretion of the renting organization.
You may also choose to donate the value of your tickets to our General Fund. To donate your tickets, call the Ticket Office at (928) 776-2000. You will be mailed an acknowledgement of your tax-deductible donation.
Can I bring my service dog?
Following ADA guidelines, trained service animals that perform disability-related tasks or work for the benefit of a person with a disability are permitted entry.
Prior to a PAC-presented performance, a ticket may be exchanged for a different PAC-presented performance within the same season, based on availability and at the discretion of management. Director's Choice subscribers receive free exchanges, but all other ticketholders are subject to a $6-per-order exchange fee. No exchanges for an unused ticket are permitted after that event has commenced. If an event is being presented by a renting organization, exchanges are at the discretion of the renting organization.
You may also choose to donate the value of your tickets to our General Fund. To donate your tickets, call the Ticket Office at (928) 776-2000. You will be mailed an acknowledgement of your tax-deductible donation.
Can I bring my service dog?
Following ADA guidelines, trained service animals that perform disability-related tasks or work for the benefit of a person with a disability are permitted entry.
Can I use my camera or cell phone during the performance?
As a general rule, cameras, video equipment, and cell phones are not allowed to be used at any time during our performances. We ask that you be respectful of the artists and of your fellow audience members by adhering to this policy.
As a general rule, cameras, video equipment, and cell phones are not allowed to be used at any time during our performances. We ask that you be respectful of the artists and of your fellow audience members by adhering to this policy.
How should I dress to attend a show?
Most patrons are comfortable attending our events in semi-casual or "neat casual" attire.
Do I have to purchase a ticket for my child if they will sit on my lap?
All attendees must have a ticket. Children 18 months or younger may sit in a lap for some shows; please confirm with the Ticket Office prior to purchase. The majority of our performances are only recommended for ages 4 and up. Please see specific show pages for additional age recommendations if available, or check with the Ticket Office.
What happens in the event of inclement weather?
If you are concerned about inclement weather, you may be able to exchange your tickets for a different performance by calling the Ticket Office: (928) 776-2000. During periods of an event scheduled during questionable weather, we will have an update posted on the home page of our website and our Facebook page.
Do you have a lost and found?
Yes. Please call the Ticket Office at (928) 776-2000 and check with a staff member to see if your lost item has been turned in.
Do you have a lost and found?
Yes. Please call the Ticket Office at (928) 776-2000 and check with a staff member to see if your lost item has been turned in.
What is your privacy policy?
We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey, or fill out a form. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number, and credit card information. You may, however, visit our site anonymously. Any of the information we collect from you may be used in one of the following ways:
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To personalize your experience (your information helps us to better respond to your individual needs).
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To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you).
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To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs).
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To process transactions.
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
What is your data security policy?
Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software valuable today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.
How do I manage my YCPAC.com account?
HOW TO MANAGE YOUR ACCOUNT
How can I reach the Ticket Office?
Phone (928) 776-2000 or (877) 928-4253. Patrons may also leave a message on the Ticket Office's voicemail for a return call, or email [email protected]
Phone (928) 776-2000 or (877) 928-4253. Patrons may also leave a message on the Ticket Office's voicemail for a return call, or email [email protected]
